Current Opportunities

Imagine a world where every child received the care and support they needed to cope with adversities, trauma, and toxic stress. For over 100 years, Big Brothers Big Sisters of Toronto (BBBST) has been helping at-risk children and youth to overcome their adversities and develop the confidence they need to reach their full potential.

Are you ready to add purpose to your profession and make a difference by working with a renowned nonprofit? We are currently hiring for the following roles:

Group Based Program (Girls Empowerment) Specialist

Applicant must align with the following:

Vision: BBBST builds thriving communities by empowering lives through mentorship.
Mission: We commit to improving the lives of Toronto youth by delivering the highest quality of volunteer-based mentoring programs.
Main Objective: Empower Toronto’s diverse communities by providing innovative and inclusive services.

  • Deliver the Newcomer Bridging Project Program and future diverse mentoring programs at BBBST both in-person and virtual
  • Delivery Girl Empowerment Programs (Go Girls! Healthy Bodies Healthy Mind) both in-person and virtual
  • Modernizing program curriculum and structure to better fit the needs of the population being served
  • Advocating for youth rights and empowering them to thrive within the Toronto community
  • Providing multigenerational support

Program Delivery
Group-Based Program Specialist will look to deliver the Girls Empowerment Program. This program runs during the school year at TDSB local elementary and middle schools across Toronto. During the time of COVID-19, these programs are delivered as a year-long program
(October to May)

Go Girls! Healthy Bodies Healthy Mind is a gender-specific curriculum-based mentorship program designed to engage girls and those who identify in discussions and activities around healthy active living, balanced eating lifestyles and feeling good about themselves.

Position Responsibilities

  • Responsible for the successful delivery and coordination of 8 Girls Empowerment Programs.
  • Coordinate and deliver group-mentoring programs that align with BBBST’s vision and mission and benefit high-priority communities, children, youth and their families.
  • Be a member of the Youth Services Committee (Youth Lab). This is an internal agency committee that meets monthly to discuss youth engagement, youth events, and youth opportunities. This can include but is not limited to: Scholarship workshops, Youth Lab sessions, third-party sponsored events and youth training opportunities.
  • Attend regular scheduled Team meetings to discuss service delivery, agency expectation and case consultation
  • Identify and work closely with appropriate school partners to ensure the successful service delivery of the Girls Empowerment Program
  • Support the recruitment of volunteers to support programs in collaboration with the Enrolment and Assessment Team.
  • Conduct assessment interviews of adult mentors, evaluating their suitability for program involvement, paying particular attention to potential risks, when required.
  • Facilitate Program-specific training with adult mentors.
  • Support and create a safe, fun and nurturing group environment for paid facilitators, mentors and mentees.
  • Provide ongoing training opportunities and support to mentors.
  • Conduct mandatory pre-match training with mentees prior to program participation.
  • Adhere to match support guidelines according to BBBSC National Standards for Site-Based Group and School-Based Group Programs.
  • Ensure high-level proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function to identify potential safety issues.
  • Maintain strict confidentiality and conform to the privacy statement, adhering to BBBST as set out in the Policies and Procedures.
  • Collaborate with other BBBST Service Delivery staff to ensure the highest level of school and site-based programming.
  • Adhere to BBBST case noting expectations
  • Conduct Ministry of Education Surveys; and other grant-specific surveys as required.
  • Identify and promote re-engagement of mentees, mentors, and school partners.
  • Attend agency events, including but not limited to the Winter Party, Celebration of Friendship Picnic, Big Night Out, BBBS Day and others as requested.
  • Attend quarterly review meetings with supervisor and agency Stewards to review goals and assess professional development.
  • Complete a yearly performance appraisal including goals/targets for the coming year.
  • Other duties as assigned by BBBST Stewards.

Job Qualifications

  • Undergraduate degree in social services or relevant community college certification combined with at least 3 years of experience working with youth and volunteers.
  • Assessment, enrollment and interview experience required
  • Experience working with youth, ages 13-18 in a leadership capacity.
  • Experience working in a culturally diverse settings with people of diverse
    socioeconomic/cultural backgrounds.
  • Excellent interpersonal and conflict resolution skills
  • Demonstrated recruitment experience
  • Proven experience in team development and knowledge of group dynamics
  • Strong organizational skills and a capacity to multi-task and to motivate others
  • Proficiency with Microsoft Office (Word, Outlook, Access, Excel and PowerPoint)
  • Ability to work flexible hours including evenings and some weekends
  • First Aid and CPR training
  • Successful police clearance
  • Travel is required and the incumbent will use his/her own vehicle to access various destinations across Toronto for meetings, presentations and events

Required Skills & Attributes

  • Passion for working with children/youth and families
  • Understanding of youth development/engagement
  • Work within an anti-oppressive framework
  • Positive and enthusiastic approach to work
  • Values trust, respect, communication, collaboration, accountability, and integrity.
  • Strong problem solving and interviewing skills
  • Effective verbal and written communication skills
  • Ability to work independently and as part of a team
  • Ability to collect meaningful data and draw solid conclusions
  • Execute roles and responsibilities with integrity and professionalism
  • Assume responsibility for professional development
  • Proficiency with Microsoft Office, including Word, Outlook, Access, Power Point and Excel
  • Ability to work flexible hours to conduct trainings and client needs, including 1-2 evenings a week and some weekends
  • This position requires in-office work as well as regular travel to Toronto communities and neighborhoods.
  • First Aid and CPR training is an asset
  • Travel to local schools, communities, and neighborhoods

 

To apply send a cover letter and resume to mary.catalfo@bigbrothersbigsisters.ca.

Intake Specialist

Applicant must align with the following:

Vision: BBBST builds thriving communities by empowering lives through mentorship.
Mission: We commit to improving the lives of Toronto youth by delivering the highest quality of volunteer‐based mentoring programs.

Position Summary
The Enrollment & Assessment Specialist is responsible for the enrollment of both clients and volunteers who apply to participate in a Big Brothers Big Sisters mentoring program.

This position reports to the Agency Stewards and Director of Service Delivery.

Service Delivery Responsibilities:

  • Complete all steps of the Enrollment, Screening and Matching process as outlined by BBBSC’s National Standards and BBBST’s Policies and Procedures. This includes, but is not limited to, database entry of all applications, requesting supplementary Reports for Littles, completing Reference checks for Bigs, Pre‐Match Training requirements, In‐Person Assessments, Fitness to Mentor completion, Program allocation, Acceptance or Rejection Letters and Matching
  • Conduct client enrollments including parent/child interviews, child safety education and enrollment processes. Assess and refer families for alternative or additional services as needed. Determine if home/community visit is necessary and complete as appropriate.
  • Conduct volunteer enrollments, including individual and group orientations, interviews, and completion of any other enrollment processes.
  • Prepare detailed written volunteer and/or client assessments in order to document relevant background information and recommend suitability for a BBBST program.
  • Ensure high‐level proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
  • Identify child safety issues for volunteers, children and their families.
  • Conduct volunteer and client reassessments/updates where appropriate.
  • Provide timely and comprehensive written summaries of all contacts in CRM database.
  • Participate in monthly ‘Matching Meetings’ with Enrollment Team
  • Present potential matches to Match Support team via monthly ‘Meet your Matches’ meetings. Verbally present potential matches in a strength‐based style, providing Reason for Match
  • Respond to all family and volunteer calls of inquiry regarding the Enrollment process or their individual status
  • Meet in person with families or volunteers who need a more comprehensive description of BBBST programs and the benefits of mentoring
  • Keep up to date on family and child legislation and services in Ontario and also free community supports available in Toronto
  • Complete Agency Reports requested from other BBBS agencies and/or request Agency Reports when necessary
  • Provide families, children or volunteers with appropriate referrals to other community organizations, services or provide resources when necessary
  • Advocate for families to other community services when necessary
  • Abide by Big Brothers Big Sisters of Canada National Standards and Child Safety standards throughout all functions
  • Share with Fund Development and/or Marketing staff potential partnership and stewardship opportunities as discovered through volunteers, parents and community
  • Attend agency events, as needed
  • Other duties as assigned by agency stewards
  • Maintain strict Confidentiality and adhere to the Privacy Statement as set out in the BBBST Policies and Procedures
  • Days/hours of work – 5 days per week, includes a minimum of 3 evenings a week and Assessment Interviews could take place during Saturday trainings at BBBST Head Office for the convenience of families and volunteers

Position Qualifications

  • Minimum of a two-year post‐secondary diploma in a related field (education, social or human services, child and youth work, family studies, etc.) or a college diploma or certificate with equivalent experience in the field
  • 2‐5 years experience working with children and youth
  • Assessment, enrollment and interview experience an asset
  • Excellent interpersonal and conflict resolution skills
  • Knowledge of community resources an asset
  • Awareness of diversity issues and the strength‐based approach
  • Excellent oral and written communication skills reflecting solid customer service
  • Experience working in a culturally diverse setting
  • Strong organizational skills, a capacity to multitask and motivate others
  • Proven experience in team development, and achieving high-performance levels
  • Demonstrated proficiency with Microsoft Office, including Word, Outlook, Access, Excel and PowerPoint
  • Ability to work flexible hours including weeknights and some weekends as required
  • First aid and CPR training an asset
  • Successful police clearance

Required Skills & Attributes

  • Passion for children/youth and families
  • Positive approach to work and understanding of strengths‐based concept
  • Values collaboration, trust, integrity, accountability, communication, transparency, and respect in the workplace.
  • Team builder and motivator of self and others
  • Values and recognizes the importance of accountability and good customer service
  • Ability to form appropriate assessment‐based relationships
  • Ability to build strong and effective relationships with people as part of ongoing case management
  • Ability to relate well in multicultural environments
  • Ability to complete objective assessments, and make sound recommendations for participation
  • Strong interviewing skills
  • Work within an anti‐oppressive and diversity framework
  • Execute roles and responsibilities with integrity and professionalism
  • Assume responsibility for professional development
  • Strong communication and negotiation skills

To apply send a cover letter and resume to mary.catalfo@bigbrothersbigsisters.ca.

Mentoring Program Specialist (Community Based Program)

Position: Match Support Coordinator
Reports to: BBBST Stewardship Group

Main Objective: This position is responsible for providing match support in our Big Brothers Big Sisters Program to ensure child safety, positive impacts for children and youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers.

Position Responsibilities

  • Introduce new matches in a timely fashion, ensuring all parties understand commitment, roles, and agency policies
  • Maintain a caseload of approximately 85 matches
  • Abide by Big Brothers and Big Sisters of Canada National Standards as required, including following match support monitoring guidelines according to BBBSC National Standards as outlined for community-based programs
  • Through scheduled in‐person, telephone and electronic contact, ascertain that the elements of child safety, match relationship development, positive youth
    development and volunteer satisfaction are fulfilled and that potential problems and barriers are identified and addressed as early as possible
  • Ensure a positive and successful experience for all parties by assessing the needs of the match
  • Ensure high‐level proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function
  • Develop strategic interventions to identify and strengthen match relationships that require extra support to continue to grow
  • Promote match activities to support ongoing volunteer involvement through individualized recognition, annual Big‐Little events, and fundraising events
  • Facilitate pre‐match training for volunteers, parent/guardians and clients
  • Facilitate BIGS 101 (Information Sessions) as required
  • Attend agency events, and be an ambassador for Big Brothers Big Sisters of Toronto as requested.
  • Identify and promote re‐engagement of volunteers
  • Provide timely and comprehensive written documentation of all contact in the match management CRM database
  • Maintain strict confidentiality and adhere to the privacy statement as set out in the Policies and Procedures at Big Brothers and Big Sisters of Toronto
  • Conduct intake and assessment interviews as required

Job Qualifications

  • A post‐secondary diploma or degree in a related field (education, social or human services, child and youth work, family studies, etc.)
  • Three to five years experience working with children, youth and/or families
  • Interview and previous case management experience required
  • Excellent interpersonal and conflict resolution skills
  • Knowledge of community development/connections is an asset
  • Experience working in a culturally diverse setting
  • Proven experience in team development, and achieving high-performance levels
  • Strong organizational skills and a capacity to multi-task and to motivate others
  • Demonstrated proficiency with Microsoft Office, including Word, Outlook, Excel and PowerPoint
  • Ability to work flexible hours including weeknights and some weekends as required
  • This position requires in‐office work as well as occasional travel to Toronto communities and neighborhoods to accommodate special circumstances faced by certain families
  • First Aid and CPR training are an asset
  • Successful Police Clearance and Vulnerable Sector Screening

To apply send a cover letter and resume to mary.catalfo@bigbrothersbigsisters.ca.

School- Based Program Specialist

Position: School-Based Programs and Placement Students Specialist
Reports to: BBBST Stewardship Group

Main objective: Growing and maintaining BBBST’s School-Based Mentoring program focused on ASIP (Amplify School Impact Program).

  • Identifying, recruiting, onboarding and supporting a unique cohort of volunteers
  • Coordinating and placing multiple placement students in the ASIP program. Providing support to all ASIP program sites (liaisons, volunteers, clients)

The School-Based Programs Specialist represents and advocates for school-based programs, collaborating with other staff including Volunteer Retention & Recruitment to expand reach.

Core Duties:

  • Working closely with the Director of Service Delivery to coordinate the agency’s ASIP Program (Amplify School Impact Program), partnering with Ryerson’s School of Social Work and key TDSB schools, multi‐matching Mentees and Mentors and tracking progress.
  • Manage a caseload of at least 48 ASIP matches in our In-School Mentoring program which requires: Travel to GTA schools; Attend match introductions at schools; Meet with school liaison; Monitor matches as per BBBSC National Standards.
  • Assume responsibilities for all ASIP placement students at BBBST. Activities include:
    • Recruit, interview and select at least 8 students dedicated to ASIP. Maintain relationships with post‐secondary institutions that refer placement students to our agency for the ASIP program.
    • Monitor performance of ASIP placement students which includes completing any necessary evaluation required by the post‐secondary institution.
  • Meet all agency and BBBSC National CRM expectations; unify the use of CRM throughout the school-based teams; pull team reports monthly or when required
  • Assist with the agency’s annual summer Cross Team Support initiative where School‐Based Coordinators conduct assessment interviews of volunteers, assessing suitability of applicants for program involvement.
  • Prepare detailed written case notes in CRM for all monitoring task and assessments (when applicable); insure all electronic and physical files are upheld to National Standards.
  • Identify and work closely with the appropriate school contact to ensure a smooth transition with school, child and volunteer.
  • Ensure high‐level proficiency in applying child safety standards, Strong from the Start training, risk management knowledge and match support procedures throughout all aspects of job function.
  • Follow match support guidelines according to Big Brothers Big Sisters of Canada (“BBBSC) National Standards and BBBST Policies and Procedures as outlined for School-Based Programs.
  • Through scheduled in‐person, telephone and electronic contact, ascertain that the elements of safety, match relationship development, positive child/youth development and volunteer satisfaction are fulfilled and in accordance with BBBSC National Standards and BBBST policies and procedures.
  • Host volunteer or family orientation sessions as needed.
  • Evaluate program continuously with the support of the Stewardship Team and Human Resources Representative
  • Pass along and share opportunities with The Stewardship Team as discovered through volunteers, parents and community.
  • When required, attend agency events, including but not limited to the Winter Carnival, Celebration of Friendship Picnic and others as requested
  • Maintain strict confidentiality and adhere to the privacy statement as set out in the Policies and Procedures at Big Brothers and Big Sisters of Toronto.
  • Other duties as assigned by the Director of Programs and/or Stewardship Team

Job Qualifications

  • Experience working with people of diverse socioeconomic/cultural backgrounds
  • Undergraduate degree in social services or relevant community college certification combined with at least 4 years experience working in social service, particularly in the area of youth programming and development
  • Proven experience in team development and collaboration
  • Excellent interpersonal and conflict resolution skills
  • Assessment, enrollment and interview experience required
  • Strong organizational skills and a capacity to multi task and to motivate others
  • Proficiency with Microsoft office, including Word, Outlook, Access, Power Point and Excel
  • Ability to work flexible hours to meet client needs
  • This position requires in‐office work as well as regular travel to Toronto schools and neighborhoods.
  • Successful Police Clearance and VSS
  • Travel is required and the incumbent will use public transportation or his/her own vehicle to access various destinations across Toronto

Required Skills and Attributes

  • Belief in the power of mentoring
  • Passion for children/youth and families
  • Positive approach to work
  • Proficient in case management and case noting
  • Values team work and collaboration
  • Strong evaluation and problem solving skills
  • Strong interviewing skills
  • Effective oral and written communication skills
  • Ability to build strong and effective relationships with people
  • Able to relate well in multicultural environments
  • Ability to collect meaningful data and draw solid conclusions
  • Work within an anti‐oppressive framework
  • Execute roles and responsibilities with integrity and professionalism
  • Assume responsibility for professional development

To apply send a cover letter and resume to mary.catalfo@bigbrothersbigsisters.ca.